FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  All rates quoted are based per room per night.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not included in the rate. Breakfast has an additional cost.
• Can we settle the bill on arrival?
  Yes if you want.
• Which languages are spoken at the reception?
  Spanish, English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  3 Floors plus the ground floor. There is two elevators for the guests.
• Are there quiet, private, romantic rooms?
  Yes, all rooms are private and have 3 different décors, Moorish, Barroque or Castillian.
• Do the rooms/apartments have a terrace/courtyard?
  Some of the rooms might feature a terrace on the top floor.
• Do the rooms/apartments have a balcony?
  Some Junior Suites feature a balcony.
• Do you have non smoking rooms/apartments?
  Non smoking rooms are available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All rooms feature cable TV with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  All rooms feature direct dialling telephones.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air condition/heating. The temperature can be regulated individually in each room.
• Do you have an Internet/E-Mail point in the Property?
  A business centre is at guest disposal in the ground floor.
• Is there a swimming pool? When is it open?
  An outdoor swimming pool is open during spring/summer season.
• Is parking or garage available?
  Indoor parking is available for all guests (sur charge).
• Where can we rent a car?
  The concierge can arrange car rental to be delivered (upon availability) directly to the hotel.
• Which is the nearest airport?
  Seville San Pablo Airport is just 13 km away from the hotel.
• Do you have a pickup or shuttle service from and to the airport?
  Private pickup can be arranged with the concierge prior to arrival at the airport.
• Which is the nearest bus-stop?
  Nearest bus stop to the airport is just 500M away from the hotel. For more info please liase with Concierge.
• Which is the nearest railway station?
  Seville Santa Justa train station is only 2.5 Km away from the hotel. The AVE fast train from Madrid arrives to this station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  A brand new Gym by the pool is openend just for hotel guests.
• Are pets welcome?
  No pets are allowed in the hotel.
• Is there a restaurant in the Property?
  San Fernando restaurant is the main hotel restaurant. Alternatively a Japanese restaurant, Kaede is located in the hotel gardens.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  All public areas have WI-FI access points. Alternatively DSL lines are featured in each room. Dial-up connections are also possible inside the rooms.