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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
Check In any time, Check Out before midday. - Is the price per room/apartment or per person?
Prices are per person. - Is breakfast included in the price and what type of breakfast?
No, breakfast is not included in the price. - Is heating included in the price?
Yes, it is. - Can we settle the bill on arrival?
Yes, if you want. - Which languages are spoken at the reception?
English, German, Finnish, Spanish and French. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 5 floors with 2 lifts. - Are there quiet, private, romantic rooms?
Yes, all of them. - Are linens and towels provided or do I need to bring my own?
We provide them. - Do the rooms/apartments have a terrace/courtyard?
Some apartments have a terrace. - Do the rooms/apartments have a balcony?
Some apartments have balcony. - Do you have non smoking rooms/apartments?
All our rooms are non smoking. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
The TV is optional. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is a direct dialling telephone in every room. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
No, there is no air conditioning. - Is there a dining room where we could sometimes all dine together?
Each apartment has a area to have dinner. - Do you have an Internet/E-Mail point in the Property?
Yes, we do. - Is there a swimming pool? When is it open?
Yes. It's open from 9:00 till 18:00. - Is parking or garage available?
No, there is not. - Where can we rent a car?
At the reception desk. - Are there grocery stores or supermarkets in the surroundings?
Yes, there are. - Which is the nearest airport?
Tenerife Norte. - Do you have a pickup or shuttle service from and to the airport?
No, this service is not available. - Which is the nearest bus-stop?
20 MTS. - How far away is the beach?
The beach is 1 km away. - Is the beach private or public?
Public. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, there is not. - Are pets welcome?
No, sorry. - Is there a restaurant in the Property?
Yes, there is a very nice restaurant. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, optional.
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