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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 1pm, Check Out before midday. - Is the price per room/apartment or per person?
Prices are per room. - Is breakfast included in the price and what type of breakfast?
We serve a cold and hot buffet breakfast and it has an extra charge. - Can we settle the bill on arrival?
Yes, you can. - Which languages are spoken at the reception?
Spanish, English, French and German. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 8 floors and two lifts. - Are there quiet, private, romantic rooms?
Yes, all our rooms are very romantic and quiet. We are a boutique hotel. - Do the rooms/apartments have a terrace/courtyard?
Only some superiors rooms have terrace. - Do the rooms/apartments have a balcony?
No, there are no balconies. - Do you have non smoking rooms/apartments?
Yes, 51 rooms in floors 4th, 5th and 6th. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes there is TV with national and international channels, pay TV and Internet connection. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is a direct dialling telephone in every room. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is air conditioning with no extra charge. Air conditioning is working during summer time. - Do you have an Internet/E-Mail point in the Property?
Yes, we do. - Is there a swimming pool? When is it open?
No, there is not. - Is parking or garage available?
Yes, there is a parking. - Where can we rent a car?
Our Concierge will be happy to help you in this matter. Please ask at the Concierge desk to rent. - Which is the nearest airport?
Barajas airport at 15 km far from the hotel. You can take a taxi, the underground (at 200mts from the hotel) or take the bus from Colon Sq. - Do you have a pickup or shuttle service from and to the airport?
We have our limo service at a cost. Please ask at time of booking. - Which is the nearest bus-stop?
Estacion del sur. - Which is the nearest railway station?
Atocha is 4 km. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Guests can enjoy free entrance to our gym Premises. - Are pets welcome?
No, sorry. - Is there a restaurant in the Property?
Yes there is a cozy restaurant serving Mediterranean cuisine. - Can I connect my modem so that I can surf the Internet from my room/apartment?
You can surf the Net through the TV set.
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