FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Prices are per person.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, if you want.
• Which languages are spoken at the reception?
  Spanish, English, German, Italian and Dutch.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There can be from 2 to 5 floors depending on the building and there are 9 elevators divided in several buildings.
• Are there quiet, private, romantic rooms?
  All rooms are very quiet due to the location of the resort.
• Do the rooms/apartments have a terrace/courtyard?
  Rooms on the first floor have terrace, those on the other floors have a balcony.
• Do the rooms/apartments have a balcony?
  Rooms on the first floor have terrace, those on the other floors have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All rooms have satellite TV and DVD Player and there are international channels available.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is direct dialling for outgoing calls.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air conditioning included in the price during the whole year.
• Do you have an Internet/E-Mail point in the Property?
  There is an internet point with terminals, w-lan available.
• Is there a swimming pool? When is it open?
  There are 2 swimming pools with artificial beach and whirlpools.
• Is parking or garage available?
  Yes, there is garage free of charge.
• Where can we rent a car?
  There is a car rental inside the hotel.
• Are there grocery stores or supermarkets in the surroundings?
  Hiper Dino 50 m.
• Which is the nearest airport?
  Las Palmas de Gran Canaria.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, this service is available on request and it has to be booked in advance.
• Which is the nearest bus-stop?
  Puerto de Mogán, 150 metres.
• How far away is the beach?
  200 m.
• Is the beach private or public?
  Public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is a gym free of charge. There are also avialable with an extra charge jacuzzi, dynamic pool, sauna, steam bath and treatments.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  Yes, there is a buffet restaurant and a la carte restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, but there is an internet point in the lobby.