FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, as you prefer.
• Which languages are spoken at the reception?
  Spanish, English, German and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 3 floors and there are 6 elevators.
• Are there quiet, private, romantic rooms?
  Yes, all our rooms are quiet.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, the double rooms have balcony or terrace.
• Do the rooms/apartments have a balcony?
  Yes, the double rooms have balcony or terrace.
• Do you have non smoking rooms/apartments?
  Yes, we have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling telephone in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning and it is included in the price.
• Do you have an Internet/E-Mail point in the Property?
  We have a new WIFI internet access available from the public areas of the hotel and for 50% of rooms.
• Is there a swimming pool? When is it open?
  Yes, we have two swimming pools for adults and one for children.
• Is parking or garage available?
  Yes, there is.
• Where can we rent a car?
  You can rent a car at the reception desk.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are in El Rompido Village.
• Which is the nearest airport?
  The nearest airport is Faro.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  The nearest bus-stop is in Cartaya and it is 5 km from the hotel.
• Which is the nearest railway station?
  The nearest railway station is Huelva and it is 10 km from the hotel.
• How far away is the beach?
  The beach is 900 m from the hotel.
• Is the beach private or public?
  The beach is public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  We have a Gym and a Spa.
• Are pets welcome?
  Only dogs until 3 kg are welcome.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.