FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  The breakfast is included and it is buffet.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  Spanish, English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 6 floors and 3 panoramic lifts.
• Are there quiet, private, romantic rooms?
  There are quiet rooms.
• Do the rooms/apartments have a terrace/courtyard?
  The rooms have balconies or terraces.
• Do the rooms/apartments have a balcony?
  Yes, the rooms have balconies or terraces.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is but with a deposit.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is, during all year and do not have extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  Yes there is and it is opening during all year.
• Is parking or garage available?
  We have parking at the Hotel.
• Where can we rent a car?
  At reception area.
• Are there grocery stores or supermarkets in the surroundings?
  300 metres.
• Which is the nearest airport?
  The nearest airport is Guasimeta (15 km).
• Do you have a pickup or shuttle service from and to the airport?
  No, this service is not available.
• Which is the nearest bus-stop?
  250 mt.
• Which is the nearest railway station?
  There is not railway station.
• How far away is the beach?
  900 metres, but the Hotel Beatriz Costa & Spa has a courtesy bus.
• Is the beach private or public?
  Public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is.
• Are pets welcome?
  The pets are not allowed.
• Is there a restaurant in the Property?
  Yes we have the Principal Restaurant (Buffet) and A La Carte Restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  It is not possible.