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FAQs - Frequently Asked Questions
 
  • At what time can we check-in and out?
    All accommodations, Check In from 3pm, Check Out before midday.
  • Is the price per room/apartment or per person?
    The price is per room.
  • Is breakfast included in the price and what type of breakfast?
    Buffet breakfast is included in the price.
  • Can we settle the bill on arrival?
    Yes.
  • Which languages are spoken at the reception?
    English, French, German and Italian.
  • How many floors are there in the building and do you have an elevator (lift) in the building?
    There are 7 floors with 3 elevators.
  • Are there quiet, private, romantic rooms?
    All our rooms are very quiet and private.
  • Do the rooms/apartments have a terrace/courtyard?
    Most of the rooms have a terrace.
  • Do the rooms/apartments have a balcony?
    Yes.
  • Do you have non smoking rooms/apartments?
    No.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
    Yes, rooms dispose of satellite TV with international channels.
  • Is there a telephone with direct dialling in the rooms/apartments?
    Yes.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    There is air conditioning in the rooms included in the price.
  • Do you have an Internet/E-Mail point in the Property?
    Yes.
  • Is there a swimming pool? When is it open?
    Yes, open all year from 9.00 a.m. to 8.00 p.m.
  • Is parking or garage available?
    Yes, there is a garage available free of charge.
  • Where can we rent a car?
    Please ask the reception desk.
  • Are there grocery stores or supermarkets in the surroundings?
    Yes, several.
  • Which is the nearest airport?
    Pablo Ruiz Picasso International Airport (AGP) at only 12 km from the Hotel.
  • Do you have a pickup or shuttle service from and to the airport?
    No.
  • Which is the nearest bus-stop?
    "Castillo del Bil Bil" at 200 mt from the Hotel.
  • Which is the nearest railway station?
    Benalmadena - Arroyo de la Miel at 900 mt from the Hotel.
  • How far away is the beach?
    60 mt.
  • Is the beach private or public?
    Public.
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    No.
  • Are pets welcome?
    No.
  • Is there a restaurant in the Property?
    Yes.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    Yes, please ask the reception desk for information.