FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out any time.
• Is the price per room/apartment or per person?
  Price per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast not included in the rate.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Spanish, English, French, Basque, Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  6 floors in total and 2 elevators.
• Are there quiet, private, romantic rooms?
  All rooms are private. Rooms with nice views facing the street and quiet rooms facing an inside square.
• Do the rooms/apartments have a terrace/courtyard?
  All roosm have windows, but not terrace.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Satellite TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Free air conditioning all year.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is a free internet connection point in reception area.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No, there is an underground paying parking at 200 mt from the hotel.
• Where can we rent a car?
  At the airport or in the hotel, at our reception desk.
• Which is the nearest airport?
  Bilbao Airport in Loiu.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Arenal bus stop.
• Which is the nearest railway station?
  Abando train station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, there is free internet access in all rooms.