FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  Prices are per apartment.
• Is breakfast included in the price and what type of breakfast?
  The apartments are self catering. If you want with an extra charge you can enjoy the continental breakfast.
• Is heating included in the price?
  Yes, it is.
• Can we settle the bill on arrival?
  Yes, if you want.
• Which languages are spoken at the reception?
  English, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are ground and first floor and there is no elevator.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Are linens and towels provided or do I need to bring my own?
  Yes, we provide them.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, there are terraces.
• Do the rooms/apartments have a balcony?
  Yes, there are terraces.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every apartment.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direc dialling telephone in every apartment.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do. Free of charge.
• Is there a swimming pool? When is it open?
  Yes, there is.
• Is parking or garage available?
  Yes, there is parking.
• Where can we rent a car?
  At the reception desk.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are.
• Which is the nearest airport?
  Lanzarote airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, this service is not available.
• Which is the nearest bus-stop?
  Playa del Carmen.
• Which is the nearest railway station?
  N/A.
• How far away is the beach?
  150 metres away.
• Is the beach private or public?
  Public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  Yes, there is and also the bar serves snacks and some food.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, but you can use the free Internet access in the reception.