FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not included.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  We have a multilingual staff.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 5 floors and lifts.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some of the rooms have a superb terrace with a wonderful view on the sea.
• Do the rooms/apartments have a balcony?
  Yes, some of the rooms have a superb terrace with a wonderful view on the sea.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No, but you have a connection in your room.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Parking is available.
• Where can we rent a car?
  At the reception desk.
• Which is the nearest airport?
  San Sebastian Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Calle Oquendo, just 20 m from the hotel.
• Which is the nearest railway station?
  San Sebastian Station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Spa and Gym.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes, Easo restaurant presents classic Basque cuisine and seasonal a la carte menus using fresh local products.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can upon payment.