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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from midday, Check Out before midday. - Is the price per room/apartment or per person?
The price is per person. - Is breakfast included in the price and what type of breakfast?
Breakfast is not included. - Can we settle the bill on arrival?
Yes, if you prefer. - Which languages are spoken at the reception?
We have a multilingual staff. - How many floors are there in the building and do you have an elevator (lift) in the building?
The building has 2 floors with a lift. - Are there quiet, private, romantic rooms?
Yes, all the rooms are really romantic, quiet and private. - Do the rooms/apartments have a terrace/courtyard?
Yes, some of the rooms have a terrace. - Do the rooms/apartments have a balcony?
Yes, some of the rooms have a terrace. - Do you have non smoking rooms/apartments?
Yes, we have. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, without extra charge. - Do you have an Internet/E-Mail point in the Property?
Yes. - Is there a swimming pool? When is it open?
Yes, we have a wonderful swimming pool, open during the summer season. - Is parking or garage available?
Yes, parking is available. - Where can we rent a car?
At the airport or directly in the hotel, our staff will happy to help you. - Are there grocery stores or supermarkets in the surroundings?
Yes. - Which is the nearest airport?
Gibraltar Airport. - Do you have a pickup or shuttle service from and to the airport?
On request. - Which is the nearest bus-stop?
In Sotogrande. - Which is the nearest railway station?
Algeciras railway station. - How far away is the beach?
The hotel is located on the hill and the beach is 4 km from the property. - Is the beach private or public?
Public or private, you can choose. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Yes, there is. - Are pets welcome?
Only on request. - Is there a restaurant in the Property?
Yes, there is a delicious restaurant. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes.
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