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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before 10am. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
Breakfast is not included. - Can we settle the bill on arrival?
Yes, if you prefer. - Which languages are spoken at the reception?
We have a multilingual staff. - How many floors are there in the building and do you have an elevator (lift) in the building?
The hotel has 8 floors and 2 lifts. - Are there quiet, private, romantic rooms?
Yes, all the rooms are quiet and private. - Do the rooms/apartments have a terrace/courtyard?
Yes, many rooms have a terrace. - Do the rooms/apartments have a balcony?
No. - Do you have non smoking rooms/apartments?
Yes, we have. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, a satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, direct dialling telephone. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes. - Do you have an Internet/E-Mail point in the Property?
No, but you can connect from your room. - Is there a swimming pool? When is it open?
No, the hotel is on the beach. - Is parking or garage available?
Parking upon request. - Where can we rent a car?
At the hotel directely. - Are there grocery stores or supermarkets in the surroundings?
Yes, in Las Palmas. - Which is the nearest airport?
Gran Canaria Airport, 12 km from the hotel. - Do you have a pickup or shuttle service from and to the airport?
On request. - Which is the nearest bus-stop?
Just 10 mt from the hotel. - How far away is the beach?
In front of the hotel. - Is the beach private or public?
Private. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No. - Are pets welcome?
On request. - Is there a restaurant in the Property?
Yes, there is. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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