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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before midday. - Is the price per room/apartment or per person?
Prices are per room. - Is breakfast included in the price and what type of breakfast?
All rates quotes are net rates per unite inclusive of breakfast (buffet). - Can we settle the bill on arrival?
Yes, the clients are advices to settle the bill on arrival. - Which languages are spoken at the reception?
At the Hotel, the receptionist speak Spanish, English, Greman, French, Hindi etc. - How many floors are there in the building and do you have an elevator (lift) in the building?
The Hotel Ocean Ponderosa, has eleven floors and two lifts. - Are there quiet, private, romantic rooms?
Yes the hotel has quiet, private and romanitc rooms. We would be highly obliged if the client could specify while reserving the room/s. - Do the rooms/apartments have a terrace/courtyard?
We highly regret, the rooms and appartments have no terrace or courtyard. - Do the rooms/apartments have a balcony?
Yes, some of our rooms have a balcony, but the view varies. - Do you have non smoking rooms/apartments?
The Ocean Ponderosa has non smoking room also. We would be highly obliged if the clients could specify while reserving the room. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
All the rooms have TV, and we also have international channels. It has an extra cost. - Is there a telephone with direct dialling in the rooms/apartments?
Yes at the Hotel, the client can dial directly and at the check out he will settle the bill (extras). - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Unfortunately the hotel only has air conditioning in the public areas, but not in the rooms. - Do you have an Internet/E-Mail point in the Property?
At the Ocean Ponderosa, we have computer, where the clients can pay and use the computers. The computers has internet connetivity. - Is there a swimming pool? When is it open?
The hotel has a swimming pools, open in all seasons, and also a children's pool is also available for the young hotel guests. - Is parking or garage available?
The hotels has parking area, and its is subject to availability. - Where can we rent a car?
The clients can rent a car at the reception. - Are there grocery stores or supermarkets in the surroundings?
Yes the hotel has a supermarket only 100mts from the reception. - Which is the nearest airport?
The nearest airport is the south tenerife airport (Reina Sofia). - Do you have a pickup or shuttle service from and to the airport?
No, unfortunately we dont offer pick-up or shuttle services. - Which is the nearest bus-stop?
The central bus stop of Las Americas is only 500mts away from the hotel. - Which is the nearest railway station?
Not appicable. - How far away is the beach?
The beach is only 1000mts away from the hotel. - Is the beach private or public?
The beach is public. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
The fitness center is under construction. - Are pets welcome?
Pets are not welcome. - Is there a restaurant in the Property?
Guests are invited to enjoy the excellent cuisine in any of the restaurants. There is the main restaurant where guests can enjoy an International buffet (non smoking area available) and the Pool Restaurant for lunch and snacks. - Can I connect my modem so that I can surf the Internet from my room/apartment?
No, you cannot.
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