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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from midday, Check Out before midday. - Is the price per room/apartment or per person?
Prices are per room. - Is breakfast included in the price and what type of breakfast?
Buffet breakfast is not included in the price. - Can we settle the bill on arrival?
Yes, if you want. - Which languages are spoken at the reception?
English, French, German and Spanish. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 4 floors and lift. - Are there quiet, private, romantic rooms?
Yes, all our rooms are quiet, private and romantic. - Do the rooms/apartments have a terrace/courtyard?
No, but there are balconies. - Do the rooms/apartments have a balcony?
Yes, there are balconies. - Do you have non smoking rooms/apartments?
Yes, we do. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is a satellite TV in every room. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is a direct dialling telephone in every room. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is air conditioning and it is included in the price. - Do you have an Internet/E-Mail point in the Property?
Yes, we do. - Is there a swimming pool? When is it open?
No, there is not. - Is parking or garage available?
Yes, there is a parking available. - Where can we rent a car?
At the reception desk. - Which is the nearest airport?
Barajas. - Do you have a pickup or shuttle service from and to the airport?
No, we suggest you take a cab. - Which is the nearest bus-stop?
Callao. - Which is the nearest railway station?
Principe Pio if you are travelling near Madrid. Atocha for long distance trains. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Some rooms have jacuzzi. - Are pets welcome?
No, sorry. - Is there a restaurant in the Property?
Yes, there is a very nice restaurant. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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