FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before midday.
• Is the price per room/apartment or per person?
  Prices are per room and per night.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not included in the prices. The buffet breakfast has an additional cost.
• Can we settle the bill on arrival?
  Yes, of course.
• Which languages are spoken at the reception?
  Spanish, Italian, English, German and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 11 floors and we have three elevators.
• Are there quiet, private, romantic rooms?
  The rooms are quiet, private, perfect soundproofing and bussiness.
• Do the rooms/apartments have a terrace/courtyard?
  The hotel has superior rooms with a terrace.
• Do the rooms/apartments have a balcony?
  The hotel has some rooms with balcony.
• Do you have non smoking rooms/apartments?
  The hotel has floors exclusively for non-smokers.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV in every room with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialling telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning available with no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, a public parking behind the hotel.
• Where can we rent a car?
  You can rent at car at the reception.
• Which is the nearest airport?
  Madrid Barajas Airport only at 20 kilometres far from the hotel.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we have do.
• Which is the nearest bus-stop?
  There is a bus stop right outside the hotel entrance and you will find a Metro station and a taxi stop just a few yards away.
• Which is the nearest railway station?
  The hotel is less than 5 minutes from the Atocha railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No they are not.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.