FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before midday.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is not included in the price.
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes, if you want.
• Which languages are spoken at the reception?
  English, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are maximum two floors (ground and first floor) and there are no lifts.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Are linens and towels provided or do I need to bring my own?
  Yes, we provide them.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, there are terraces.
• Do the rooms/apartments have a balcony?
  Yes, there are balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling telephone in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning and it is included in the price.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  Yes, there are swimming pools.
• Is parking or garage available?
  Yes, there is.
• Where can we rent a car?
  At the reception desk.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are.
• Which is the nearest airport?
  Tenerife South is 15 km away.
• Do you have a pickup or shuttle service from and to the airport?
  No, this service is not available.
• Which is the nearest bus-stop?
  Los Cristianos.
• Which is the nearest railway station?
  N/A.
• How far away is the beach?
  In front of the property.
• Is the beach private or public?
  Public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There are many sports you can practice.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.