Main Menu > Accommodations > Hotel Urban
 
 
Profile Accommodations Photo-Gallery How To Reach Us Bookings Facilities FAQs Home
 



FAQs - Frequently Asked Questions
 
  • At what time can we check-in and out?
    All accommodations, Check In from midday, Check Out before midday.
  • Is the price per room/apartment or per person?
    Prices are per room.
  • Is breakfast included in the price and what type of breakfast?
    No, buffet breakfast is not included in the price.
  • Can we settle the bill on arrival?
    Yes, if you want.
  • Which languages are spoken at the reception?
    English and French.
  • How many floors are there in the building and do you have an elevator (lift) in the building?
    There are 6 floors and 2 lift.
  • Are there quiet, private, romantic rooms?
    Yes, all our rooms are very quiet.
  • Do the rooms/apartments have a terrace/courtyard?
    No, there are no terraces.
  • Do the rooms/apartments have a balcony?
    No, there are no balconies.
  • Do you have non smoking rooms/apartments?
    Yes, we do.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
    Yes, there is a satellite Tv in every room.
  • Is there a telephone with direct dialling in the rooms/apartments?
    Yes, there is a direct dialling telephone in every room.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    Yes, there is air conditioning and it is included in the price.
  • Do you have an Internet/E-Mail point in the Property?
    Yes, we do.
  • Is there a swimming pool? When is it open?
    Yes, there is a swimming pool.
  • Is parking or garage available?
    Yes, there is a carpark.
  • Where can we rent a car?
    At the reception desk.
  • Which is the nearest airport?
    Barajas.
  • Do you have a pickup or shuttle service from and to the airport?
    No, but taxis in Spain are quiet affordable.
  • Which is the nearest bus-stop?
    Carrera de San Jeronimo (less than 1 minute walking).
  • Which is the nearest railway station?
    Atocha.
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    Yes, there is.
  • Are pets welcome?
    Yes, on request.
  • Is there a restaurant in the Property?
    Yes, there are 3 restaurants.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    Yes, you can.