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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 1pm, Check Out before midday. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
Yes, breakfast is included. - Can we settle the bill on arrival?
Yes, if you want. - Which languages are spoken at the reception?
English, German, Italian and French. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are five floors and several elevators. - Are there quiet, private, romantic rooms?
All of them are quiet, private and romantic. - Do the rooms/apartments have a terrace/courtyard?
All the rooms have a terrace or a balcony. - Do the rooms/apartments have a balcony?
Yes, all the rooms have a terrace or a balcony. - Do you have non smoking rooms/apartments?
Yes we have smoking and non smoking rooms. In the hotel it is forbidden (due to spanish legislation) to smoke in closed common rooms such as restaurants for example. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is a TV with international channels. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is a direct dialling telephone in every room. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is individual air conditioning without extra charge. - Do you have an Internet/E-Mail point in the Property?
Yes, we do. - Is there a swimming pool? When is it open?
Yes, an outdoor pool. - Is parking or garage available?
Yes free outdoor parking and garage parking for extra charge. - Where can we rent a car?
Club House. - Are there grocery stores or supermarkets in the surroundings?
Yes, there are. - Which is the nearest airport?
Tenerife Sur Reina Sofia, 17 km. - Do you have a pickup or shuttle service from and to the airport?
Yes, on request. - Which is the nearest bus-stop?
Zentral Center, 300 meters. - Which is the nearest railway station?
N/A. - How far away is the beach?
The hotel is at the beach. - Is the beach private or public?
Public. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Yes, there is. - Are pets welcome?
No, sorry. - Is there a restaurant in the Property?
Yes, there is. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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