FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Rates are per person per night.
• Is breakfast included in the price and what type of breakfast?
  An included full buffet breakfast is daily served at our restaurant Los Arcos.
• Can we settle the bill on arrival?
  Yes you may.
• Which languages are spoken at the reception?
  Spanish, English, German are widely spoken.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  3 Floors,Main and Ground Floor.
• Are there quiet, private, romantic rooms?
  All rooms are private and tastefully decorated in Andalusian Style.
• Do the rooms/apartments have a terrace/courtyard?
  All rooms feature a private terrace.
• Do the rooms/apartments have a balcony?
  All rooms feature a private terrace.
• Do you have non smoking rooms/apartments?
  Non-smoking rooms are available upon request.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All rooms feature cable TV with international channels and Pay-per-view movies.
• Is there a telephone with direct dialling in the rooms/apartments?
  All rooms have direct dialling telephones.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air condition/heating that can be regulated from the room. No surcharge.
• Do you have an Internet/E-Mail point in the Property?
  An e-mail point is available to guests beside the front desk.
• Is there a swimming pool? When is it open?
  2 Outdoor Swimming pools reserved for the guests are available. One of them is heated. Pools are open all year round.
• Is parking or garage available?
  An indoor parking is available to guests (surcharge).
• Where can we rent a car?
  The concierge can assist you on renting a car.
• Are there grocery stores or supermarkets in the surroundings?
  Within 2 minute drive range many services/supermarkets are available. Please liase with concierge for details.
• Which is the nearest airport?
  Malaga "Pablo Ruiz Picasso" international airport (AGP) is just 30 minutes drive.
• Do you have a pickup or shuttle service from and to the airport?
  Please liase with concierge/reservations to arrange private transportation from/to airport.
• Which is the nearest railway station?
  Fuengirola train station is just 25 minutes drive.
• How far away is the beach?
  The beach is just 5 min drive.
• Is the beach private or public?
  All beaches in Spain following the Spanish legislation are public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  A fitness centre with all kind of aparatus is available only to guests. Alternatively two sauna rooms are also available. Special oriental massage treatments can be arranged.
• Are pets welcome?
  Pets under 3kg of weight are only allowed. Please liase with the hotel directly in case of questions.
• Is there a restaurant in the Property?
  Three restaurants and 2 bars are inside the resort. Los Arcos restaurant offers International dishes with mediterranean flavours. Alternatively a Japanese restaurant is also at guest disposal.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  All public areas have WI-FI access points. In-room DSL lines are available to guests. Dial-up connections are also possible in the rooms.